The mission of the Accounts Receivable to serve as a support function to the California State University, Los Angeles campus community's goals and objectives.
Goals
Committed to partner with Univeristy departments and stakeholders to ensure the timely billing and successful collection of University revenues and cost recovery. AR provides useful reports and alerts department of concerns in the collection of payments.
Service Excellence
- Commitment to reviewing processes to ensure steps are ‘value adding’ for our customers and stake holders.
- Commitment to customer service level standards, such as turn around times, with measurements to ensure performance.
- Proactive approach to seek information needed to be able to bill customers, and safeguard from items ‘falling through the cracks’.
Work Smarter
- Review current business processes and PeopleSoft for potential improvements.
- Cash posting processes/ potential import procedures
- Partner with external departments to ensure billing is performed
- Work with UAS to ensure catering in POS system matches invoicing on an on-going basis
- Perform collection analysis and give recommendations and/or escalate as appropriate.
- Indentify useful metrics to track invoicing and collections
Team Building
- Increased collaboration with internal and external department team members.
- Establish crossfunctional team meetings within the Controller’s Office
- Establish period meetings with the frequent customer groups.
- Parking, facilities, UAS etc.
- Make use of resources such as Operation’s training and facilitation of team building.
Professional Development
- Increased training opportunities to invest in our staff’s development and knowledge of University topics
- Understanding the ‘what’ and ‘why’s of CSU fund type usages
- Understanding budget impact of our processes
- Understanding of chartfield uses and importance
- Keep up to date with invoicing and collection techniques through CSU or outside training.