How to Add a Department Mailbox to Your Outlook Profile

ITS provides a form for Department Email Account requests. On that form selected management and staff can be given access to a new department email mailbox or previously created one to answer queries and other department business. If you have been selected, the below procedure is how to add that inbox to your Outlook profile.

How to Add a Department Mailbox to Outlook - Windows

  1. From the File tab, select Account Settings.
file pull down options
  1. Click Account Settings in the drop-down menu.
Account settings icon
  1. On the E-mail tab, click Change.
E-mail Accounts tab
  1. On Change Account, click More Settings.
Server Settings tab
  1. Select the Advanced tab, then click Add.
Advanced tab
  1. In Add Mailbox, type in the department email address and click OK.
Add mailbox tab
  1. Click all subsequent Next and Continue/Finish buttons. After you click Finish, go to your Home tab and see if you have the mailbox with your department email on it. Confirm that it is receiving email, otherwise contact the Help Desk at (323) 343-6170.

 

How to Add a Department Mailbox to Outlook - Mac

  1. Go to Tools > Accounts.

Tools menu

  1. Click on Advanced at the bottom right.

Accounts window

  1. Click on Delegates at the top and click on the + under "Open these additional mailboxes".

Delegates tab

  1. Type the department email, then click Add.

Choose a Person window

  1. After you click add, you will see the Delegates tab, click OK to confirm adding the mailbox.

Delegates tab with additional mailbox

  1. After you add the mailbox, it will sync to your account. It can take a couple of minutes for your emails to appear.

 

How to Add a Department Mailbox to New Outlook - Mac

  1. Open Outlook.
  2. Go to File > Open > Shared Mailbox.

File menu

  1. Type the account you want to add, then click Add.

Open Mailbox window

  1. After it verifies you have permission to view the department email, it will sync to your mailbox. It can take a couple of minutes for your emails to appear.