ServiceNow Support

ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:

• Report an IT-related issue or service outage.
• Request a service or product offered by ITS.
• Manage and track open requests.
• Browse or search for how-to articles in the knowledge base.

Accessing ServiceNow

You can access ServiceNow by logging in with your MyCalStateLA ID account.

Log in to ServiceNow

Training Resources

Below are step-by-step handouts and video tutorials on how to use ServiceNow.

Handouts

• ServiceNow: User Guide (PDF)
• ServiceNow: IT Staff User Guide (PDF)
• ServiceNow: Infographic

Video Tutorials